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Fugro

Case study
COMPANY PROFILE:

Fugro is the world’s leading provider of geo-intelligence and asset integrity solutions for large constructions, infrastructure and natural resources.

INDUSTRY:

Others

COUNTRY:

Netherlands

TECHNOLOGY ENVIRONMENT:

Office 365

# Of Offices

60+ global sites including the Netherlands, United States, United Kingdom, United Arab Emirates, Singapore, Germany, Norway, and Australia

CHALLENGES:

– Marine and land based divisions operating in 60 countries around the world, sharing a single Office 365 tenant;
– Difficulty enabling IT staff to manage licenses across the separate business units;
– Lack of visibility and accurate accounting for license distribution and inactive accounts;
– Inability to securely delegate admin rights to remote IT groups for managing their distributed offices.

SOLUTION:

CoreView

RESULTS:

– Partitioned tenant into separate virtual-tenants for each business unit;
– Delegated IT admin rights to 170 personnel so they could manage respective business units;
– Configured license pools to control distribution and ownership of Office 365 licenses;
– Utilized built-in reporting to monitor inactive and disabled accounts for re-harvesting licenses;
– Leveraged auditing tools to perform forensic analysis on user activities.

CONNECT WITH FUGRO

https://www.fugro.com

Fugro Logo

IT GAPS

With a dedicated corporate IT group supporting both Office 365 and Azure, the Fugro IT management team understood the value of investing in a full-featured, unified management solution. After using the free Admin Center portal, Fugro quickly came to realize that the reporting and administration features offered by Microsoft were lacking the detailed capabilities to effectively manage their distributed businesses in 60 different countries around the world.

A major requirement was the ability to assign License Pools for each business unit. Since many of the business units operate as siloed departments with their own budgets, they wanted to ensure that accurate cost accounting was set up within the Office 365 tenant to control license distribution accordingly. Office 365 provides only a “single bucket” admin approach for available licenses, which resulted in confusion when monthly accounting reports were applied. Consequently, the IT team knew it needed a more flexible management approach to optimize its license ownership and accounting.

Fugro also required specific reporting on a regular basis to monitor adoption trends and repurpose licenses from inactive accounts. Without insight into usage by workload within each business unit, and up-to-date information on active versus inactive users, the IT groups recognized that it would be nearly impossible to proactively maintain an accurate subscription model for executive cost reviews.

``CoreView enables my team to quickly generate custom reports for operational management. We used to spend hours each week writing PowerShell scripts to do specialized reporting. Now we can create insightful reports in just minutes.`` Ismael Carlo - Global IT Services Manager - Fugro

BREAKTHROUGH SOLUTION

In May 2018, Fugro moved forward with the deployment of CoreView. The solution has been instrumental in the company’s newfound ability to manage its business units as separate entities— with accurate and uniform cost accounting for license ownership.

CoreView’s license management features have been extremely valuable to Fugro. The central IT group is now able to assign independent license pools to each business unit. Before CoreView was configured some business units would over-allocate their license subscriptions from the global pool instead of reharvesting inactive account licenses. This prevented other business units that were starting new projects and hiring new employees from using available licenses that they owned.

BENEFIT AND IMPACT

CoreView has enabled Fugro to optimize its license management and partition Office 365 into a set of virtual-tenants assigned for each line of business and geographic location in the company. These virtual-tenants have provided a completely segmented environment with the appropriate security boundaries to delegate admin rights, enable detailed activity reporting, and assign license pools that allow each business division to monitor and manage their license costs independently. Specific improvements to the management of Office 365 include the following:

1. Admin Rights Delegation. CoreView has enabled Fugro to effectively segment its Office 365 tenant into separate groupings, or virtual-tenants based on 60 different country locations. Each business unit has been assigned a set of administrators who were delegated specific tasks and capabilities to successfully manage each user community.

 

2. License Management and Accounting. CoreView gives Fugro an easy way to manage the license allocations for each business unit by using separate license pools. These license pools enable the IT team to assign binding license allotments to all business units, which allows them to efficiently monitor and manage their own license costs.

 

3. User Activity Reporting. All Office 365 log file information is exposed within CoreView and stored for a full year, which has empowered the Fugro IT group to perform forensic analysis and research user actions across all workloads. These insights provide valuable information about the collaboration and communication methods within the organization and enable the IT team to quickly answer questions about user activity.

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