Before performing these steps, ensure you have the required permissions. Refer to the “Recipient provisioning permissions” section of the Microsoft documentation for details.
Organization policies or security defaults may restrict the ability to forward email to external addresses. Always confirm your settings, and ask your IT security team if uncertain
Here are three methods for configuring email forwarding:
For full details, see Microsoft's official guide: Use Exchange Admin Center to set up email forwarding.
Experienced IT admins can use Exchange Online PowerShell to set up and verify forwarding. The following examples remain current as of May 2025:
Set up forwarding and keep a local copy:
Set up forwarding only (do not keep a local copy):
$true
, copies are kept in the original mailbox.For the latest syntax and options, refer to the Set-Mailbox Microsoft documentation .
Two actions will show up:
In both cases, you will be prompted to specify the recipient who will receive the forwarded email. If you check the “Save local copy” box, new messages will be retained in the original mailbox and also forwarded to the new destination.
CoreView uses the same Set-Mailbox PowerShell cmdlet, but provides a more user-friendly experience, with granular scopes enforced by V-Tenant boundaries.
Operators can only view and manage mailboxes that are part of their defined V-Tenant scope.
For more information on how to set up email forwarding using CoreView, please refer to the Forward email (SMTP address) vs. Forward email (Address book) management actions article.