With the shift to hybrid workplaces, companies are evaluating Microsoft Teams as UCaaS and CCaaS options. According to Gartner, “We estimate that 15% (30 million) of Microsoft 365 licensed users have already adopted Teams’ Phone system as their primary, telephony communication tools.”
In this complimentary Gartner report you can review the pros and cons of Microsoft Teams to help determine if cloud telephony is right for you.
You’ll learn how to:
- Map your organization’s telephony needs to what Teams offers
- Define your contact center integration requirements
- Evaluate SLA and employee experience needs
Download this free Gartner report to assess your Microsoft 365 telephony needs today.
Gartner, Infographic: Confirm Whether Microsoft Teams Meets Your Telephony Needs, Pankil Sheth, 18 July 2022. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from CoreView.