A national insurance brokerage with more than 43,000 employees operates across four divisions and dozens of distributed offices. At that scale, managing Microsoft 365 manually stops being inconvenient and starts costing real money.
The firm had two connected problems.
First, license allocation was managed manually across a 43,000-seat Microsoft 365 tenant. At that size, manual management meant overconsumption was going unchecked, and unnecessary costs were accumulating.
Second, centralized administration across four divisions was creating IT bottlenecks. With admin requests from distributed offices being funneled to a single team, tasks were missed and response times were slow. The firm needed division-level admin capability, but not at the cost of tenant-wide security.
Microsoft 365’s native tooling does not give organizations enforceable boundaries by division. Without a mechanism to cap consumption per division, allocation is reactive. The firm would be discovering overuse after it happened, rather than preventing it.
Delegating administration natively meant choosing between granting division staff broader tenant access than appropriate, or keeping everything central and living with the bottleneck. Neither worked for a four-division organization of this size.
The insurance brokerage deployed three CoreView capabilities.
Tasks that previously required central admin handling are now resolved at division level. The queue is shorter, and fewer tasks are missed.
The firm now has license consumption that is visible, bounded, and enforceable across all four divisions. Administration is distributed to the people who own the work, without distributing the risk that comes with it.
Those were the two problems the firm came in with. CoreView helped address both: controlling license consumption by division and giving local teams the ability to act without expanding tenant-wide risk.
