This global manufacturing company has roughly 3,000 Microsoft 365 users across multiple continents. With a small central IT team managing the tenant and regional support staff handling day-to-day administration, the company needed a more scalable way to govern access, user management, and routine Microsoft 365 processes.
With a lean IT team supporting a global Microsoft 365 environment, the company needed regional support staff in India and the Dominican Republic to take on day-to-day administrative tasks. Native permissions, however, often extended beyond the users and resources each administrator was responsible for managing.
This created a clear access-control risk. With administrators able to reach more of the tenant than their roles required, a compromised account, human error, or deliberate misuse could have far-reaching consequences.
Those consequences carry particular weight in a global manufacturing environment, where identity and access decisions can affect production systems, supply chain data, and operational continuity.
The team also lacked a reliable way to spot when access and usage drifted from their intended state. Licenses could remain assigned unnecessarily, user accounts could stay active after roles changed, and checking who had access to what relied on manual reporting.
Microsoft 365’s native administrative model did not give the global manufacturing company a straightforward way to scope permissions by region, business unit, or user groups without significant custom development.
As a result, central IT handled what it could directly, while regional support staff operated with permissions that were not always tightly aligned to their responsibilities. Access reviews were manual and infrequent, making ongoing permission checks difficult to conduct consistently.
Onboarding and offboarding depended on manual workflows, too. Administrators had to complete the required steps in the correct order, with no automated mechanism to ensure every step was completed.
For a lean IT team managing a global environment, these manual processes left too much room for inactive accounts, outdated access, and unused licenses to persist unnoticed.
The company implemented CoreView in 2018 to bring more structure and control to its Microsoft 365 administration.
Using CoreView Virtual Tenants, the team created 42 defined administrative scopes across the environment. Support staff in India and the Dominican Republic can now manage the users and resources within their areas of responsibility without extending their reach across the wider tenant.
The company has also used CoreView to build more than 70 automated workflows for processes including onboarding and offboarding. These workflows enforce a defined sequence of steps, removing the need for administrators to carry out each step manually.
CoreView has made the company’s Microsoft 365 administration more consistent, structured, and easier to govern.
The core benefits of this shift have included:
Together, these changes have given the company a more robust approach to Microsoft 365 administration, reducing access-related exposure across a global manufacturing operation.
CoreView has created a governance layer that controls how administrators interact with the company’s Microsoft 365 tenant.
Rather than relying on broad native roles, manual checks, or administrator discretion, the platform enforces defined access boundaries and repeatable workflows.
These controls have replaced informal processes with enforced policy, while bringing delegated administration, reporting, and automation into a single governance model.
Next Steps: With scoped administration and automated workflows already in place, the company is now evaluating CoreView Configuration Manager to strengthen control over its Microsoft 365 configuration settings.
The team is particularly interested in configuration backup and drift detection, which can identify when settings move away from their approved state and support recovery of previous configurations when needed.
Adding these capabilities to the company’s broader governance approach will give the IT team greater visibility and control over security-related configuration changes across its 3,000-user Microsoft 365 tenant.
