The State of Hawaiʻi has simplified its cloud telephony environment by moving Microsoft Teams Phone administration from a legacy on premises management system to CoreView. This modernization allowed state IT leaders to simplify operations, centralize oversight, and give departments the ability to manage their own users with greater confidence. Through CoreView automation and workflow capabilities, the State introduced fast and efficient bulk processes for assigning phone numbers, updating locations, and managing user settings. These improvements have increased productivity, strengthened consistency across agencies, and delivered a more responsive experience for government employees and the communities they serve.
“CoreView has become an essential part of our technology ecosystem. It allows us to automate routine tasks, reduce errors, and give our departments the tools they need to manage our State's Microsoft 365 services.”
Enterprise Technology Services (ETS) provides shared IT leadership, services, and infrastructure for the Government of the State of Hawaiʻi. ETS helps state departments modernize technology operations, strengthen security, and deliver more consistent digital services to employees and the communities they serve.
