The renowned European university—a leader in training and research for over 20 years—is comprised of 28 institutions with over 21,000 students. Their IT organization is made up of five separate IT teams who share a single Microsoft 365 tenant.
The combination of distributed teams, each with complex requirements, and Microsoft’s tenant architecture was forcing the university’s IT team to make an all-or-nothing decision: provide too many rights to the local admins who manage Exchange, Teams Telephony and all the other Microsoft 365 services or remove administrative autonomy and run all support requests through a centralized IT team.
Rather than create complex workarounds and open themselves up to the risk of giving too much access to information, the team started looking for a tool that would help them segregate and delegate their users and admins based on specific requirements. The IT team kicked off an evaluation of vendors in the Microsoft 365 management space and quickly identified CoreView as the ideal platform, notably for their Virtual Tenant™ and Perfect Permissions™ features.
We were looking for a flexible solution to silo data between our different member schools of our M365 tenant. CoreView solved this problem and gave us a lot of flexibility to delegate management rights in the different Virtual Tenants. In addition, the multitude of reports available and the arrival of Playbooks has allowed us to detect anomalies and generate reports for various daily issues.
CoreView was able to divide the education leader’s Microsoft 365 environment into Virtual Tenants (which, in the university’s case, was by campus). Key capabilities—including Perfect Permissions and Virtual Tenants—enabled the university to have greater control over their Microsoft 365 tenant and ensure their admins have the right level of access to perform specific tasks.
By implementing CoreView, the central IT team is able to assign very specific administrative capabilities layer by layer, delegating the administration of different services and applications based on varied user communities and requirements. Workloads are now distributed locally, freeing up the central IT organization while maintaining full oversight and without sacrificing security. Each campus is now able to provide admin support for their own users and students, so issues are resolved faster and central IT can spend their time on more strategic projects.