Bronze
Silver
Gold
Platinum
SLA (first response time, may be higher/lower based on severity)
3 hours
1.5 hours
1 hour
30 minutes
Remote consulting (training, implementation)
5 hours
25 hours
50 hours
100 hours
Online knowledgebase and eLearning training videos
Online support chat
CoreView community events (e.g., Customer Deep Dive webinars)
CoreView University
24x7 Support
Available as an add-on
Available as an add-on
Available as an add-on
Available as an add-on
Dedicated CSM
N/A
Available with
Enterprise service
Available with
Enterprise service
Available with
Enterprise service
Platinum
SLA (first response time, may be higher/lower based on severity)
30 minutes
Remote consulting (training, implementation)
100 hours
Online knowledgebase and eLearning training videos
Online support chat
CoreView community events (e.g., Customer Deep Dive webinars)
CoreView University
24x7 Support
Available as an add-on
Dedicated CSM
Available with Enterprise service
Gold
SLA (first response time, may be higher/lower based on severity)
1 hour
Remote consulting (training, implementation)
50 hours
Online knowledgebase and eLearning training videos
Online support chat
CoreView community events (e.g., Customer Deep Dive webinars)
CoreView University
24x7 Support
Available as an add-on
Dedicated CSM
Available with Enterprise service
Silver
SLA (first response time, may be higher/lower based on severity)
1.5 hours
Remote consulting (training, implementation)
25 hours
Online knowledgebase and eLearning training videos
Online support chat
CoreView community events (e.g., Customer Deep Dive webinars)
CoreView University
24x7 Support
Available as an add-on
Dedicated CSM
Available with Enterprise service
Bronze
SLA (first response time, may be higher/lower based on severity)
3 hours
Remote consulting (training, implementation)
5 hours
Online knowledgebase and eLearning training videos
Online support chat
CoreView community events (e.g., Customer Deep Dive webinars)
CoreView University
24x7 Support
Available as an add-on
Dedicated CSM
