CoreSuccess Packages

Bronze
Silver
Gold
Platinum
Features
  • Implementation Design
  • Success Plan & Metrics
  • E-learning
  • Standard Webinars
  • Implementation Design
  • Success Plan & Metrics
  • E-learning
  • Standard Webinars
  • Beta Program & Early Access
  • Implementation Design
  • Success Plan & Metrics
  • E-learning
  • Standard Webinars
  • Beta Program & Early Access
  • Product Leader Access
  • Hands-On Labs
  • Exclusive Webinars
  • Custom Actions Reviews
  • Annual Hybrid Certification Program
  • Dedicated Support Representative
  • Implementation Design
  • Success Plan & Metrics
  • E-learning
  • Standard Webinars
  • Beta Program & Early Access
  • Product Leader Access
  • Hands-On Labs
  • Exclusive Webinars
  • Custom Actions Reviews
  • Annual Hybrid Certification Program
  • Dedicated Support Representative
  • 10 Custom Actions Per Year Built by CoreView
  • Direct Line Support Service
Support Times
8x5
8x5
12x5
24x7
SLA (Response Time)
  • Critical: 8 Hours
  • High: 24 Hours
  • Medium: Best Effort
  • Low: Best Effort
  • Critical: 1.5 Hours
  • High: 3 Hours
  • Medium: 7 Hours
  • Low: 20 Hours
  • Critical: 1 Hour
  • High: 2 Hours
  • Medium: 4 Hours
  • Low: 12 Hours
  • Critical: 0.5 Hours
  • High: 1 Hour
  • Medium: 3 Hours
  • Low: 8 Hours
Business and Performance Reviews
Twice a Year
Quarterly
Twice a Quarter
(Includes Detailed Support Report and Review)
Monthly
(Support Report by Senior Support Rep/leader)
Consulting and Training Hours
Based on Product
(2 to 25)
Based on Product
(4 to 40)
Based on Product
(25 to 65)
Based on Product
(40 to 100)
Additional Consulting
(10 Hours)
$3,500
$3,000
$2,700
$2,400
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Bronze
Features
  • Implementation Design
  • Success Plan & Metrics
  • E-learning
  • Standard Webinars
Support Times
8x5
SLA (Response Time)
  • Critical: 8 Hours
  • High: 24 Hours
  • Medium: Best Effort
  • Low: Best Effort
Business and Performance Reviews
Twice a Year
Consulting and Training Hours
Based on Product
(2 to 25)
Additional Consulting (10 Hours)
$3,500
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Silver
Features
  • Implementation Design
  • Success Plan & Metrics
  • E-learning
  • Standard Webinars
  • Beta Program & Early Access
Support Times
8x5
SLA (Response Time)
  • Critical: 1.5 Hours
  • High: 3 Hours
  • Medium: 7 Hours
  • Low: 20 Hours
Business and Performance Reviews
Quarterly
Consulting and Training Hours
Based on Product
(4 to 40)
Additional Consulting
(10 Hours)
$3,000
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Gold
Features
  • Implementation Design
  • Success Plan & Metrics
  • E-learning
  • Standard Webinars
  • Beta Program & Early Access
  • Product Leader Access
  • Hands-On Labs
  • Exclusive Webinars
  • Custom Actions Reviews
  • Annual Hybrid Certification Program
  • Dedicated Support Representative
Support Times
12x5
SLA (Response Time)
  • Critical: 1 Hour
  • High: 2 Hours
  • Medium: 4 Hours
  • Low: 12 Hours
Business and Performance Reviews
Twice a Quarter
(Includes Detailed Support Report and Review)
Consulting and Training Hours
Based on Product
(25 to 65)
Additional Consulting
(10 Hours)
$2,700
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Platinum
Features
  • Implementation Design
  • Success Plan & Metrics
  • E-learning
  • Standard Webinars
  • Beta Program & Early Access
  • Product Leader Access
  • Hands-On Labs
  • Exclusive Webinars
  • Custom Actions Reviews
  • Annual Hybrid Certification Program
  • Dedicated Support Representative
  • 10 Custom Actions Per Year Built by CoreView
  • Direct Line Support Service
Support Times
24x7
SLA (Response Time)
  • Critical: 0.5 Hours
  • High: 1 Hour
  • Medium: 3 Hours
  • Low: 8 Hours
Business and Performance Reviews
Monthly
(Support Report by Senior Support Rep/leader)
Consulting and Training Hours
Based on Product
(40 to 100)
Additional Consulting
(10 Hours)
$2,400
Click to Learn More