Released August 19, 2021, and Available in All Data Centers

Now Available: Multi-Forest Support, Workflow, & ServiceNow Improvements

Multi-Forest Support, Workflow & ServiceNow Improvements

  • Multi-Forest support: Import Users & Groups
  • Import/Export Custom Actions
  • Action Sub-Permission for Set Portal Attributes
  • Intune – Add “Delete Managed Device” Action to Management
  • Workflow: Retrieve data from a given object
  • Workflow: Workflow Try-Catch Operator – path for failed actions/sequences

ServiceNow:

  • Update “Change Incident Status” Action
  • Add “Update Table Record” Action in Workflow
  • Add “Create Table Record” in Workflow
  • Add “Delete Table Record” in Workflow

Microsoft Teams Auto Attendant:

  • Import new properties
  • Add new properties in Create/Edit management actions

Multi-forest Support: Import Users & Groups

Our previous import process allowed for imports from customers who have single forest active directory structures.

With the ability to import users and groups from Multi-Forest resource topology implementations, we can now support existing and additional customers with single or multi forest (resource topology) implementations.

Import/Export Custom Actions

  • Support the import/export of custom actions​​
  • Custom actions that are imported must still be submitted for approval
How to manage custom actions

Action Sub-Permission for Set Portal Attributes

Extend the Set Portal Attributes permission to apply to “Edit User Properties”

Workflow: Retrieve Data From a Given Object

Data from objects can now be retrieved using a new action​

Workflow: Retrieve Data From a Given Object
Use Cases:
  • Retrieve email address of user’s manager​
  • Retrieve channels of Microsoft Teams group​
  • Retrieve OU of user
CoreView Retrieve Manager Display Name

Workflow: Try-Catch Operator – path for failed actions/sequences

Add actions that can run if a workflow fails​

Use Cases:

  • Send operator email if ServiceNow action fails and update ServiceNow item with status​
  • Continue onboarding actions
Workflow: Try-Catch Operator – path for failed actions/sequences

ServiceNow

  • Operators can now create, update, or delete any type of ServiceNow table record using workflows​​
  • Execute workflow from ServiceNow to assign a license and update the ServiceNow requested item status
ServiceNow Update Table Record

Intune – Add “Delete Managed Device” Action to Intune Devices Report

Operators can now delete managed Intune devices using a new management action

Intune – Add “Delete Managed Device” Action to Intune Devices Report

Microsoft Teams Auto Attendant

We now allow Microsoft Teams Auto Attendant to redirect to external phone numbers in all Call Flows (Call Flow, Call Flow after hours, Call Flow during holidays).

Microsoft Teams Auto Attendant