Delegating Admin Capabilities for Office 365 (Part 2) - Empowering Help Desk Support
Grouping Users by Account Attribute Filters
Let’s say you want to enable a regional help desk. First, you need to group your users based on that specific region or business unit / department. To perform this function, go into the management menu of CoreView and select “Manage Groups.” Next, find the users that you want to group by using the simple drop-down menus to create filters based on specific AD attributes that those users have in their account information. For instance, in the example below, a new regional group called “Italy Sales” is created, and the selection filter to delegate what users will be included indicates “Country = Italy” and “Department = Sales.” As a result, all Italian employees in the sales organization are segmented into a specific grouping that can be assigned to regional help desk personnel for monitoring and management. Those help desk engineers will ONLY be able to perform account updates and view activities and reports for that group of users.
Screenshot of the New Group with Selection Filter
Customized Admin Permissions for Regional Management
The added bonus of using this model is that it is completely secure. Since there are no native Office 365 administrator rights needed within the tenant for these help desk agents, there is no way for them to log onto the Office 365 portal and make any changes directly within the tenant or via PowerShell. With CoreView, a service account performs all the actions requested through the UI. This keeps your overall user community secure and you can distribute and delegate the administration for your Office 365 environment how you want.
If you are interested in finding out more about our CoreView solution and how it can cut your administration time in half, please visit our overview page online or sign up for a demo at https://www.coreview.com/request-a-demo/.