Nov 15 2019
The Stunning Economic Impact of Microsoft Teams
Forrester Facts and Figures
The move to Microsoft Teams is not only crucial now that Microsoft no longer onboards new Office 365 users to Skype, it makes total economic sense. Forrester just came out with a remarkable report “The Total Economic Impact of Microsoft Teams”. The ROI on Teams adoption is 832%. Pretty stunning.
Meanwhile, having all these collaboration solutions in one place saves employees from 1.1 to 8 hours a week. Moreover, Forrester argues that Teams represents 25% of the price of an Office 365 license, so if it is not used, that is a lot of wasted value.
Teams’ payback, meanwhile is a mere six months as this Forrest chart shows.
The 32-page Forrester Report The Total Economic Impact of Microsoft Teams, offers formulas you can apply to your own Teams workloads, and to measure the value of a successful Teams migration campaign, which can be easily tracked on an ongoing basis.
Forrester interviewed an array of companies and used the results to form a composite view based on 5,000 end users. Here is a synopsis of key findings:
Teams puts an array of solutions in one service, improving information sharing, collaboration and holding meetings that are more efficient. Time saved: 1.1 to 8.0 hours per user per week. You can calculate your time saved by multiplying the number of end users who adopt Teams by 1.1-8.0. For a thousand users, you save 1,100-8,000 hours per week.
The time saved by more efficient and therefore fewer meetings over three years has an economic value of $6.9 million for the 5,000 employees represented in the Forrester research.
Teams allows customers to get rid of an array of communications hardware and software tools, and reduce or eliminate the use of non-Teams web conferencing, as well as telephony solutions and services such as mobile phone, long-distance, and on-premises telephony products.
Telecom savings over three years for 5,000 workers is $648,727.
Teams’ rich online meeting experience means there are fewer overnight trips for in person meetings. By the third year of Teams use, Teams reduced the need for 150 overnight trips. That 5,000 person composite organization saves $233,080 over the first three years of Teams’ use.
Collaboration is vastly improved, saving Information workers 4 hours each week. This represents a three years savings of $14.3 million for the composite organization. Meanwhile, that same collaboration solution improved decision makers’ time-to-decision 17.7%.
Because Teams contains so much function and is the hub for all Office 365 applications, less time is spent switching amongst applications. “Information workers save 15 minutes per day and firstline workers 5 minutes per day by having features and information sources available within Teams, rather than switching between apps. Time savings cover the mechanics of switching and cognitive re-engagement. The total savings over three years is nearly $4.8 million,” the Forrester report found.
Here are some other findings:
- “Having resources available in one cloud-based location reduces user downtime. Across all information and firstline workers, the average reduction is 14.6%. Over three years, the time savings (which is a proxy for business damage or lost revenue) is worth $257,586.”
- “IT compliance and eDiscovery costs are reduced by 13.2%. The total three-year savings for the composite organization in relevant compliance costs attributed to Teams is $42,050.”
CoreView Makes Moving to Teams a Breeze
Moving users from Skype to Teams seems like a daunting task. Luckily, CoreView doesn’t see it that way. Our CoreLearning and CoreAdoption solutions greatly ease the work of moving users from the nearly defunct Skype to Teams.
CoreView examines the entire Office 365 environment, finds the usage of Skype on a macro and individual level, as well as the usage of Teams. It identifies those folks that do not use, or underuse Teams, and creates custom adoption campaigns.
Meanwhile CoreAdoption’s sister solution CoreLearning, has over 2,500 short tutorial videos that use Just in Time Learning (JITL) to teach the user as they actually work in the application. We then track their progress and recast the adoption campaigns to promote further progress.
That’s how CoreView’s CoreAdoption makes moving to Teams and maximizing employee productivity by optimizing usage simple and fast.
See firsthand how CoreAdoption helps by requesting a demo.
You can also watch our webinar, Moving from Skype for Business to Microsoft Teams, where Microsoft and CoreView executives walk you through the basics.