Moving users from Skype to Teams seems a daunting task. Luckily, we at CoreView don’t see it that way. In fact, we think the right approach greatly eases the work of moving users from the nearly defunct Skype to the new world of Teams.
This move is well worth the effort. Driving adoption of Teams is essential to maximizing Office 365 investment. Teams, a collaboration and productivity suite, improves your end users’ cloud dexterity, overall productivity, and collaboration skills.
Today, Teams is the Microsoft Office 365’s services hub, leveraging all key Microsoft services to deliver the best productivity and collaboration environment for your users. Forrester, in fact, sees an ROI of 832% from Team adoption.
The first move is examining your entire Office 365 environment, finding the precise usage of Skype on a macro and individual level, and comparing it to the usage of Teams. The key is to identify those folks that do not use, or underuse Teams.
That is core to a successful adoption plan — clustering these users based on different service usage and behavior – which drives your targeted adoption and training campaigns. For this to work, you must apply the correct metrics to define these clusters, as well as identify incorrect user behavior so you can take corrective action.
By carefully analyzing this segmented user list, you gain valuable information for your adoption campaign and can track campaign efficiency.
To insure your whole staff is fully productive with Teams, you must identify gaps between how you want various workloads to be used in your organization and how they are currently being used.
Furthermore, you can include metrics that set the goals and track the progress of your campaigns. Then, after a given period, you can measure how effectively campaigns have changed user behavior.
These metrics are crucial. Metrics drive your goals, measure progress in changing user behavior, and can then be updated to drive further success.
Your metrics can correlate campaign consumption to a decrease in Skype meetings with a simultaneous increase in Teams meetings. That is a success!
Realizing the full value of Microsoft Office 365 through Teams use requires a change management project consisting of adoption campaigns, training and learning, and rewarding the success of those users who gain Teams mastery.
This kind of change represents a continuous improvement process. Change management includes specific steps: building awareness, spreading the message, training, celebration of successes, and reinforcement.
Change management demands real knowledge of individual users so you can target each with a customized adoption approach that engages them in the most effective way. The problem most Office 365 administrators and managers do not have detailed usage data for each end user. (grammar) Collecting this data and getting reports is the first issue to tackle in building a successful change management/Office 365 application adoption project.
The second step is identifying the best messages to engage users. People love a solution that helps them solve problems and work better. Identity the best scenarios, based on what workers actually do (or do not do) to create user engagement and drive productivity.
Once you have an adoption strategy, it is time to train your users. Training is a critical element of a successful change management strategy. Standard training approaches such as classrooms and traditional online training are not effective. Experts have found that standard training (classroom and eLearning) are not optimal since users forget 70% of what they learned within 24 hours. After two weeks, we remember less than 10%.
Using or adopting all key productivity applications is critical to Digital Transformation, and therefore effective end user training is vital to the success of any transformation initiative. On the other hand, a lack of end user training is the number one barrier to adoption, and a key reason why so many digital transformation projects fail.
If there is no standard, in-house learning option, end users may look for on-demand training. It is not unusual for users to search the internet to learn needed skills. Sadly, using non-standard training creates inconsistency across your workforce.
CoreAdoption and CoreLearning
CoreView’s CoreAdoption makes it easy to filter usage data, create targeted product adoption campaigns and ultimately keep your change management efforts on track.
Meanwhile, CoreView’s CoreLearning is an innovative Just in Time Learning (JITL) solution. It includes over 2,000 video clips from 30 seconds to three minutes covering how-to tricks and instruction for Microsoft Office 365, Microsoft Windows, and Dynamics CRM. The videos are integrated with the Microsoft tools so users never leave the productivity environment to learn skills. They learn as they work, saving time, improving comprehension, and immediately boosting productivity.
Read our Just in Time Learning (JITL) whitepaper to find out more.
Or you can request a demo of either or both solutions! You can also watch our webinar, Moving from Skype for Business to Microsoft Teams, where Microsoft and CoreView executives walk you through the basics