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Teaching Remote Workers to Use Microsoft 365/Office 365 Safely


Remote work is a necessary outcome of the worldwide battle against the COVID-19 pandemic. Even after the coronavirus scourge passes, remote will stay with us due to increased productivity and worker happiness, and massive office space savings.

We spoke with CoreView Solution Architect Matt Smith about how proper O365 training creates a safer remote workforce.

CoreView: Why is the security of remote work suddenly such a hot topic?

Smith: The platforms we all use are getting very complex. And there is an openness to these platforms, making them easy to access. By moving to the cloud, we expose and increase the attack surface of the platform to the rest of the world.

Now as we move into work from home, we are exposing not just our work PCs to the corporate environment, but our home PCs. My wife is home right now teaching over the Zoom client from our home PC that my 14-year-old plays Minecraft on.

Meanwhile, there are just too many signals (data generated by the cloud services), which create an abundance of alerts. Security is best when it is simple, when people are trained and when we have clear information we can act upon. That is the foundation of CoreView – the focus on user knowledge and how to use things correctly. CoreView at its foundation is a data platform. We are tops at getting all of the data out of Office 365. That means not only the log files of your activities, but the user configuration and the device information.

Matt Smith
CoreView’s Matt Smith

Training and Adoption

CoreView: How does CoreView data tie into end user training and application adoption? Is it critical to making these services productive for remote workers who now depend all the more on software to get work done?

Smith: We use that data platform to perform management actions and to teach users with specific training. That ability to target training and communications to users that is relevant and just-in-time, is one of the killer features of CoreView.

We have video content to provide to users. We deliver that content in the form of an email, or a Word document with links to videos. One scenario is having a new user on an iPhone who has not used Microsoft Teams yet. IT can send training saying, ‘Hi, welcome to the organization. Here’s how you use Office 365, how you use teams, and how you install the Teams client on your iPhone.’ This of course is different from installing on an Android.

Then IT can track behavioral change through our ability to see all the user actions. IT can see if you have successfully adopted the Teams platform as you onboard them onto the organization.

CoreView: Sounds like specific training is crucial to insure workers not in the office are fully productive. That means the training has to be remotely delivered and consumed.

Smith: The CoreView videos check many HR boxes. They are practical. They are 30 seconds to three minutes. And they are targeted. Because we keep them in the Microsoft interface, we check boxes for things like that the Teams client is ADA (Americans with Disabilities Act) compatible. That means is can be in large text.

We leverage Azure transcription services, so there is not just video, but also captioning below the video transcripts. With Azure translation services, it is translated into 28 different languages. All that content is searchable. We keep records of who used what, and if their behavior is changed. We also keep track of who has adopted that behavioral change, and who hasn’t, and allow you to modify the communication so that you can reach the level of success and adoption that you are searching for.

Secure Remote Workers with CoreView’s Help

Learn more about making remote workers happy and productive with a CoreView demo.

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