Part three of a three part Q&A series
Solution provider KiZAN Technologies has a bevy of Microsoft Office 365-related managed services, including Cloud Voice, O365 Optimized Adoption Managed Services, Office 365 with Collaboration Services, and O365 Essentials, Plus and Cloud Identity.
Some KiZAN clients are in near constant mergers and acquisition (M&A) mode. As their solution and service provider, KiZAN is called on to migrate, integrate, manage and govern the new tenants brought onboard.
We spoke with Bryan Cornette, Director of Communications and Collaboration, about the different M&A scenario KiZAN is called on to manage.
CoreView: Have you worked with customers doing mergers and acquisitions that need to integrate a new Microsoft Office 365 tenant into the company?
Cornette: We do a ton of M&A. Take Schneider Electric. Any time Schneider buys or sells someone, we handle all of their identity and Office 365 pieces around mergers and acquisitions. With Schneider, they are big enough to say to their acquisition target, “When you come in, you do what we want.” So we do not necessarily have that need for the virtual tenants.
Nevertheless, M&A is one of our stronger stories that comes from all the work that we do with Schneider, as well as other companies.
CoreView: So Schneider could buy another Office 365 customer, and integrate them into their tenant. Or they could buy somebody that is not using Office 365, and need to migrate and integrate that. Have you worked in both scenarios?
Cornette: As well as when they sell off a division.
CoreView: For a customer like a Schneider, what issues do you identify when they are acquiring an Office 365-based company? Perhaps performing an assessment, doing the migration/integration, governance, looking at the security of the target tenant, auditing, onboarding, provisioning, and all the licensing issues. Then you have to maintain what you integrated, so looking at long-term issues with optimization, configuration management, and all those concerns.
Cornette: We hit all those. You went through a nice solid list. The biggest piece is knowing how the acquiring party plans to handle the acquisition. Are they going to assimilate them into their world, and decide this is how we are going to do things? How is that going to be perceived by the people joining the organization?
You can always ask the technical questions, get all the answers, go through the process and procedures, and have everything documented. However, if everybody is not on the same page with what the true outcome is, and if we do not know that up front, that is a giant factor in the true success of the project.
Anybody can be technically successful. But at the end of the day, if the end users aren’t happy, or don’t fully get on board and adopt whatever the new solution approach is, that is not true success. We cannot just deliver it technically, but need to sell them on the why and get them to be on the same page. That is truly what drives project success, creating raving fans, not just from, say, the business sponsor — but also from the end user community.
CoreView: Is that more of an issue when a company like Schneider acquires a company that is all based on G Suite, or a bunch of on-premises software?
Cornette: We have different processes for how do this. For instance, if they are using G Suite, it determines how we migrate. If we’re just getting mail, or need to get things from their Google Docs, we have different migration pieces to pull those in and figure out not only where it’s going to go, but how to get people trained and understand where it went. We also show what they can now do, what’s different, and what’s expected of them in their new environment. And most importantly, we detail what they’re not allowed to do, not from a technical aspect but more of a business process procedures compliance aspect. This is important as we bring that data across. You might bring data across that everybody used to have access to and they expect it when the data is moved over. We do not want it to be a surprise when they go to it and they cannot.
CoreView: It sounds like CoreView fits in nicely with those issues.
Cornette: It definitely helps to get rid of the technical pieces. Then where we can map out the security and the audit pieces — it helps there as well.
Learn More About KiZAN and CoreView
Read Part one and two of our KiZAN Q&A series:
- Part one: CoreView Sprinkles Office 365 Magic on KiZAN Managed Services — The Teams Story
- Part two: How CoreView Helps Drive KiZAN O365 Managed Services
Interested in Partnering with CoreView?
Grow your Microsoft MSP or Reseller business by sharing the award-winning CoreView SaaS Management Platform with your customers. Learn more on our CoreView partner page.
Doug Barney was the founding editor of Redmond Magazine, Redmond Channel Partner, Redmond Developer News and Virtualization Review. Doug also served as Executive Editor of Network World, Editor in Chief of AmigaWorld, and Editor in Chief of Network Computing.