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SaaS Management: So Cool it’s a Hot New Gartner Category


Gartner knows a thing or two about enterprise computing, so when Gartner talks, IT pros listen.

Seeing Microsoft Office and Salesforce take over productivity software and Customer Relationship Management (CRM), the research giant knew change was in the wind.

Gartner also saw that as great as these SaaS systems are, they are a beast to manage. Fortunately, the cloud software industry was there to cure its own ills, and now there is a bevy of companies with a SaaS Management solution. Recognizing this, Gartner ten months ago announced the SaaS Management Platform (SMP) as its own category of solution.

“While SaaS applications have their own native management consoles, the depth of their capabilities often doesn’t completely meet enterprise requirements. SMPs provide additional capabilities to fill these gaps. Today, these products mostly focus on managing specific SaaS environments (e.g., Office 365),” Gartner explained.

So what ‘s an SMP? If you want to know exactly what SMP is, just look at what CoreView offers. There are six main categories of function: Administration, Role-Based Access Control, Policy Management, License Manage,  IT Workflow Automation, and Reporting. That fits CoreView to a t, except that we add Security and Compliance, Change Management (Application Adoption) leaning and taxonomy as additional fundamental categories of function.

In the graphic below, you can see how Gartner defines an SMP, and on the right are the extra goodies CoreView brings to the party.


There is a real dollars and cents rationale for adopting an SMP. According to Gartner, by 2021, 75 percent of organizations that do not proactively manage their SaaS environments will spend 30 percent more on their deployments than their counterparts sticking with on-premises solutions.

Some SMP tools are very broad, offering high level help with overall cloud workload usage data to track and management cloud costs, as well as basic performance monitoring.

Instead of this skin-deep approach, CoreView is carefully focused on Office 365 and goes incredibly deep in managing and optimizing the Microsoft SaaS platform.

More Reasons SMPs Matter

As Gartner explained, native SaaS administration consoles, including the Office 365 Admin Center, have a plentiful supply of limitations. This forces admins to created complex scripts, PowerShell in the case of Office 365, which take a long to write and run, and are terribly prone to error. This delays the rollout of new O365 services, limits the ability to manage the environment, and increases risk. All this erodes the value of the Office 365 solution you invested so much in.

Gartner argues that security, compliance and policy management are the biggest SaaS sources of IT pain.  While an SMP can help these areas, there is much more they can do. In the case of CoreView, we also deliver deep license savings and optimization, a single pane of glass to manage all services, forensic auditing to track and block breach sources, and workload analysis to help drive adoption.

Meanwhile, CoreView’s delegation and automation capabilities help IT administrators deliver superior service and support faster, with unparalleled efficiency and cost-effectiveness.

How the CoreView SMP Helps

Want to learn how an SMP prevents overspending on licenses, underusing applications, or mismanaging security and configurations? Our free CoreView Office 365 Health Check  diagnoses all your Office 365 problems. Sign up for an Office 365 Health Check and we will build a detailed 20-page report to cure your Office 365 ills.

Not ready for a full custom report? You can still take a look at a Health Check sample report.

If you want to learn firsthand how CoreView solves Office 365 problems, just request a demo.

See how CoreView can help you with this

Learn more about securing and optimizing your M365 and other SaaS applications.