With CoreView’s help, KiZAN’s O365 business is thriving. “We are a management services company. Our biggest push is around CoreLearning. We developed an adoption change management program where we use reports concerning adoption, consumption and usage. Campaigns and CoreLearning is where we have the biggest push,” said KiZAN’s Cornette. “As a service, we have done a big push around adoption and usage because Microsoft cares deeply about active users and consumption. We have a few managed services that are all around adoption and making sure the clients are taking advantage of their licensing and using what they bought. We leverage the combination of CoreView reports and campaigns, and subsidize that with either some of our own instructor-led training if it is Champions network training, or CoreLearning with the Just-in-Time Learning (JITL) how-to videos from CoreView.”
KiZAN is seeing great success driving Teams adoption. “We run campaigns in a managed service fashion to move them from not using Teams at all, or some people not even having Teams. Of course, COVID pushed some of those numbers up. However, before that, we were going from less than 15 percent usage for places that already owned it, to well into the 60s and 70 percent within three months,” Cornette said.
Part of KiZAN’s Teams success comes from working with Microsoft, such as with Microsoft’s Project Tandem. “Through Project Tandem alone, it is 15 to 20 clients in the last seven months ranging across industry verticals such as hospitality and manufacturing. Humana was a big change management customer of ours, but that was before Project Tandem. T. Marzetti, they are one that ran through it as our managed service,” Cornette said.
