Pyramid, a $300 million plus solution provider, launched an array of services leveraging CoreView’s Office 365 Security, Management and Optimization solutions.
Built four O365 Managed Services, including:
Built Enhanced Version of CoreView Office 365 Health Check that identifies problems, and what they cost to fix.
Founded in 1996, Pyramid is a global solution provider with over 4,000 consultants. It has a close relationship
with Microsoft, and uses CoreView to help secure, manage and economically optimize the use of Office 365.
Client: Pyramid Consulting Solutions
Situation: Pyramid needed to build a portfolio of rich, high-quality O365 services.
Challenge: Finding a partner with deep O365 security insight and solutions who can also manage tenants effectively and save customers money on O365 investment.
Results: After partnering with CoreView, Pyramid launched:
Tech Assessment and Roadmap work, including:
Pyramid’s project work includes:
Managed Services, including:
Pyramid Consulting Solutions, an Atlanta area solution provider with over $300 million in annual revenue, built an extensive and dynamic Office 365 practice with the help of CoreView. The solutions begin with advisory services, includes project work, and offers rich managed services.
Office 365 is a complex environment that many SMBs and even large enterprises have difficulty handling. Offering compelling and soup-to-nuts O365 services is a massive and intricate process.
Having the ability to deeply assess the state of the customer’s O365 tenant is incredibly expensive, consumes massive amounts of time, and is not easily repeatable.
Native O365 does not come with a wealth of O365-specific security protections. Nor do general purpose security solutions address O365 issues such as identity, data leakage, and least privilege access.
Data protection is another challenge. Experts say that 80% of confidential information in an enterprise is in Office documents. If you’re an O365 shop, that’s where the identities are created and held. These are Microsoft identities, and if hackers breach the identity, they can get to the confidential information in those Office documents.
Luckily, Pyramid has an answer. “According to Microsoft, that’s your responsibility (identity protection). If protecting 80% of your corporate data or your secrets or your plans are up to you, and Microsoft says it’s up to you, then you better be partnered, or you better have a tool to report on it. You better be configured well. You really need to have a handle on it,” said Mark Wuerslin, Practice Leader Microsoft 365. “Once you put all your data in the cloud, any misconfiguration or secrets are just there for anyone without a border. The importance of securing that, to make sure it’s reported on, is paramount.”
Many enterprises and service providers rely on CoreView’s suspicious or impossible sign-in reports, which show, for instance, that there are people from China or Eastern Europe trying to log in, or possibly even successfully logging into your system. “With some clients, we’ve seen successful logins from Ethiopia and Nigeria. You’re like, ‘Why are people logging in from these countries?’ Not unsuccessfully, they’re successful. They’re doing stuff. Not one of these people had said, ‘Oh yeah, we’re are totally aware of that.’” Wuerslin said.
Multi-factor authentication (MFA) is critical to security, but many O365 shops don’t understand the importance or how to manage MFA. In fact, Microsoft says, if you have MFA, you’re 99.9% protected versus not having it. Fortunately, CoreView reports show where MFA and passwords need to be tightened up.
“We’ve seen MFA drastically reduce those items where you go from 30 different locations down to just a few, very clearly with the MFA enabled. We’ve seen the proof of that in the actual working,” Wuerslin said.
Pyramid has three different approaches to using CoreView as part of an Office 365-oriented business. There is project work, and two different levels of managed services. There are managed services where Pyramid does particular things for a client, such as license optimization, looking at security, and so forth. Pyramid can also literally manage the entire O365 tenant, acting as the administrator. The company does both domestically, and through a foreign subsidiary offering more of 24/7 style coverage.
“We are using it for advisory services as well. It comes in with an advisory service. That initiates projects, Teams adoption, or whatever it is the client wants to do, such as license optimization. From there, we they get to see the full value of an optimization service. Whether that’s optimizing price or security,” said Rich Cannon, Market & Channel Development, Pyramid Consulting Solutions.