Case Study

KiZAN

CoreView Sprinkles Office 365 Magic on KiZAN Managed Services

office 365 management solutions for MSPs

KiZAN Technologies has a growing roster of O365-based managed services, including a tight focus on O365 learning and adoption, in particular driving Teams optimization. KiZAN takes a holistic look at clients’ O365 tenants, and implements RBAC, virtual tenants and O365 license spend and usage analysis.

Stats:

  • Drove Teams Usage from less than 15% to 60-70% in three months for one client
  • Worked with Microsoft on 15-20 Team adoption solutions in 7 months
  • Applied virtual tenants and RBAC for Middleby Corp., an enterprise with 20+ child companies
  • Use CoreView to help clients in M&A situations
Bryan Cornette, KiZAN Director of Communications and Collaboration

KiZAN offers Microsoft O365 managed services and projects and in 1995 was picked as the first ever Microsoft Solution Provider Partner of the Year.

Highlights

Client: KiZAN Technologies
Situation: KiZAN looking to expand Office 365 managed services business
Challenge: Providing leading edge Teams learning and adoption service, being trusted advisor for O365 management.
Solution: CoreView’s CoreAdmin with virtual tenants and RBAC, CoreLearning and CoreAdoption.
Results: After deploying CoreView, KiZAN:

  • Create quarterly client reports on uptime, patching, service health, open and closed ticket rate, license usages and workload issues.
  • Unified one client’s dispersed O365 tenant representing 40 different organizations into single client and single set of identities.
  • Drove Teams Usage from less than 15% to 60-70% in three months for one client.
  • Worked with Microsoft on 15-20 Team adoption solutions in 7 months.
  • Applied virtual tenants and RBAC for Middleby Corp., an enterprise with 20+ child companies
  • Use CoreView to help clients in M&A situations

The Client

KiZAN Technologies is a solutions provider with a thriving managed services business that includes a raft of Microsoft Office 365 offerings. “From strategic roadmapping and licensing consultation to application development and 24/7 helpdesk support, our commitment to your success extends beyond the initial service. As your trusted technology partner, KiZAN will provide the service and expertise your organization needs as it transforms and expands,” the company explained.

The Situation

KiZAN has a growing O365 managed services business, which today includes Cloud Voice, Office 365 Optimized Adoption Managed Services, Office 365 with Collaboration Services, and the Office Essentials Plus and Cloud Identity service.

The Challenge

KiZAN wanted its Team Learning and Adoption services to truly stand out. In one program, KiZAN “focuses on ‘proper’ usage, training users to make the best use of the tool; not necessarily focusing on ‘easy’ adoption tasks,” said Bryan Cornette, KiZAN Director of Communications and Collaboration. “When a customer’s needs called for Live Meetings, or Teams Channels for collaboration, we would drill into that with the Champions and training departments, and tech users to leverage the right tool for the job. CoreLearning made that much easier for us to deploy and promote.”

The Results

With CoreView’s help, KiZAN’s O365 business is thriving. “We are a management services company. Our biggest push is around CoreLearning. We developed an adoption change management program where we use reports concerning adoption, consumption and usage. Campaigns and CoreLearning is where we have the biggest push,” said KiZAN’s Cornette. “As a service, we have done a big push around adoption and usage because Microsoft cares deeply about active users and consumption. We have a few managed services that are all around adoption and making sure the clients are taking advantage of their licensing and using what they bought. We leverage the combination of CoreView reports and campaigns, and subsidize that with either some of our own instructor-led training if it is Champions network training, or CoreLearning with the Just-in-Time Learning (JITL) how-to videos from CoreView.”

KiZAN is seeing great success driving Teams adoption. “We run campaigns in a managed service fashion to move them from not using Teams at all, or some people not even having Teams. Of course, COVID pushed some of those numbers up. However, before that, we were going from less than 15 percent usage for places that already owned it, to well into the 60s and 70 percent within three months,” Cornette said.

Part of KiZAN’s Teams success comes from working with Microsoft, such as with Microsoft’s Project Tandem. “Through Project Tandem alone, it is 15 to 20 clients in the last seven months ranging across industry verticals such as hospitality and manufacturing. Humana was a big change management customer of ours, but that was before Project Tandem. T. Marzetti, they are one that ran through it as our managed service,” Cornette said.

Reporting and License Management

A key CoreView strength is reporting, and KiZAN applies this to O365 license optimization and overall O365 tenant health. “We use reporting and leverage the license model — license usage, for our quarterly business reviews. It is key information. We can show that back to the executive sponsor on the client side,” Cornette explained. “For instance, we can show that there are many tickets in a specific area, so we should push through some campaigns, or push people with different CoreLearning, training, or new features that are coming out that will alleviate these issues. With our collaboration suite, we have managed services there as well.”

These reports are key to KiZAN’s role as a trusted advisor. “In each of our MSP Quarterly Business Reviews, we do a license report as well as a monthly active usage report. For a few of our Cloud Services Provider (CSP) customers we do this more often,” Cornette said  “We review the uptime, patching and service health of the covered solutions, review all tickets (open and closed that quarter), review monthly usage of all workloads, converge all of the data to help drive adoption initiatives or identify the key users of a workload (such as OneDrive) to help drive organic growth, and discuss what the client would like to see over the next 3 – 6 months so we can focus our reports or propose projects.”

RBAC and Virtual Tenants to the Rescue

On the management side, KiZAN boosts O365 security and administration through RBAC, virtual tenants, and other solutions. “Middleby Corp., a food services equipment company, uses virtual tenants and RBAC to keep the 20+ child companies separated from a security and management perspective, while still allowing them to fully collaborate on the Office 365 platform,” Cornette explained.

Virtual tenants solve key client pain points. Cornette described one such client. “This customer is a manufacturing facility with a holding company at the top. They have some 40 different individual organizations. They are completely autonomous. They had no connections at all. They did not trust each other from a domain trust permission level at all. There were truly 40 different islands, with over 20 different names — different actual controlling bodies and domains,” Cornette said. “They made the decision to bring all these people together to collaborate. We will move other places later, but right now, they needed all these identities brought together into a single Microsoft tenant with all of the control, security, delegation still being handled individually by all of these different entities.”

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